A guest shuttle that feels as smooth as your front desk.
Guests queue in the lobby, ask the concierge when the van leaves, and argue at the door when it is full. With Smart Shuttle Queue they tap once, get a seat number and see the van arrive on their phone, in English or Thai.
The problem
Full van, unhappy guests
When the van fills up, the guests who waited longest are not always the ones who board.
Crowded return points
Mall and BTS pickup points are shared with a dozen other hotel and condo shuttles.
Concierge interruptions
Your team spends its time answering “When is the next shuttle?”
How Smart Shuttle Queue helps
- 1
Sign-up with the room number
Guests scan a QR code in the room or lobby and sign up in a minute with their room number, by e-mail or LINE.
- 2
Numbered seat, guests included
One tap books a seat for the guest and the people travelling with them. A group is never split between two departures.
- 3
Works at shared pickup points
Nothing to install at the mall or the BTS: guests check in when they arrive and keep their place while they wait in the shade.
- 4
Live van position
Guests see when the van arrives. Your team sees occupancy per departure to adjust the timetable.
Example: evening return from the mall
At 18:00, guests waiting at the mall's shared pickup point tap “I'm at the stop” as they arrive. When your van pulls in, the driver checks the numbered tickets on their phones and leaves with the right people, without a scramble at the door.
What people see on their phone
Real screens from the app, with demo data.
Questions
Do guests need to download an app?
No. It opens in the phone's browser or inside LINE, from a QR code in the room or lobby.
Does it work in English and Thai?
Yes, guests switch language in one tap. Other languages can be added.
Can we put our own logo on it?
Yes, with the Business plan: your logo, colours and app name.
Try it on one route, for free.
We set up your stops and timetable with you, run a pilot and show you the numbers before you decide.
Other solutions