Terms of use
These terms apply to residents, drivers and staff who use the Smart Shuttle Queue app (app.smart-shuttle-queue.com), operated by [LEGAL ENTITY NAME] ("we"). Your condominium or organisation subscribes to the service under a separate agreement with us. By creating an account, you accept these terms and our privacy notice.
1. What the service does
Smart Shuttle Queue gives seats on your building's shuttle in order of arrival at the stop. It does not run the shuttle: the timetable, the vehicle, the driver and the shuttle rules are decided by your management office, which remains responsible for them.
2. Your account
- You must live in, work in or be authorised by the building, and register with your own name and real unit.
- One account per person. Do not share your account or the condo code outside the building.
- Your management office can disable an account that does not meet these conditions.
3. Fair use of the queue
- Tap “I'm at the stop” only when you are actually at the stop.
- Declare your real number of guests. Guests travel with you; they cannot take a seat without you.
- Show your live ticket at the door. A screenshot, a recording or someone else's ticket is not valid.
- If you are not at the door when the shuttle arrives, the driver may mark you absent and your seat goes to the next person.
- Cancel your seat if you no longer need it.
Your management office may set further rules (for example, temporary suspension after repeated absences) and inform residents of them.
4. No guaranteed seat
The app shares the seats that exist; it does not create seats. A seat number shows your place in the queue at that moment. Delays, breakdowns, traffic, a change of vehicle or a decision by the driver or management for safety reasons may change or cancel a departure. In those cases the app shows the update as soon as it is known.
5. Drivers and staff
Drivers and staff use the app to follow the boarding list and record departures. Safety comes first: never use the app while driving. Overrides of the boarding list are recorded.
6. Availability
We aim to keep the service available at all times but cannot guarantee it will be free of interruptions. If the app is unavailable, boarding follows the rules set by your management office.
7. Liability
To the extent permitted by Thai law, we are not liable for a missed trip, a delay or any consequence of a shuttle departure, which remain the responsibility of whoever operates the shuttle. Nothing in these terms limits liability that cannot be limited by law.
8. Ending your account
You can delete your account at any time from the app's settings. Your account also ends when you move out or when your building stops using the service.
9. Changes and applicable law
We may update these terms and will inform you in the app of any important change. These terms are governed by the laws of Thailand. Questions: sylvain@sunshineconsultancy.tech.